Requirements
An Autel MaxiCharger AC with internet (Wi-Fi, Ethernet or SIM)
The charger's serial number and PIN (QR code on the charger and in the Quick Reference Guide)
Good to know: Plugchoice is not in Autel's preset server list, so you enter the OCPP URL manually. No Autel account? Request one from Autel support.
Connect your charger
In the Autel Config app:
Log in with your Autel credentials.
Tap + (top right) to add your charger.
Scan the QR code on the charger, or enter the serial number and PIN manually.
Tap Verify.
Tap the charger's serial number to open its settings.
Tap Bluetooth Connection and connect to the charger.
Tap Wi-Fi Connection, select your network and enter the password.
Tap OCPP Server.
In the Server URL field, enter:
ws://proxy.plugchoice.com/v1Tap Connect and confirm.
The charger reboots and then connects to Plugchoice.
Registering your charger in Plugchoice
Add the charger using the chargepoint ID. For Autel, this is the charger's serial number (case sensitive), unless a different OCPP ID was set in the app.
Done! The charger should come online.
Troubleshooting
Did you set everything up correctly, but the charger still remains "Pre-registered"?
The chargepoint ID in Plugchoice must exactly match the serial number (or OCPP ID).
Check the URL for typos, spaces or a trailing slash.
Does the app say the connection failed? Check Plugchoice anyway, this message is often wrong.
Older app version with separate fields? Address:
ws://proxy.plugchoice.com, port:80, path:/v1Update the Autel Config app, older versions behave differently.
Using a SIM? Check the APN settings under SIM Card in the app.
Reboot the charger after changing the OCPP server.
Contact support
Office | Web form | Phone | Hours | |
General | +80008251039 | mo-fr 09:00-18:00 (Europe/Amsterdam) | ||
EU support desk (Den Haag) | +80008251039 | mo-fr 09:00-18:00 (Europe/Amsterdam) | ||
Nordics freephone (DK/IS) | +80008251052 | |||
Sweden line | +4620798959 | |||
North America support (Greensboro NC) | +18447650150 | |||
US/CA webshop desk (store) | +18447650150 | mo-fr 09:00-17:00 | ||
Asia-Pacific desk (Yokohama) | +81455486282 | |||
Australia desk (Brisbane) | +81455486282 | |||
Brazil desk (Sao Paulo) | +5519989126116 | |||
Mexico / LatAm desk (Jalisco) | +523310017880 | |||
IMEA desk: India, Middle East, Africa, Turkey (Dubai) | +971585002709 |
You can also reach Plugchoice directly: chat with us in the app, or email [email protected].
For a complete guide, see our troubleshooting article if your charger can't connect to Plugchoice.