To quickly identify the status of a charger, various labels can be found throughout Plugchoice's app and web portal.
Connection status: The internet connectivity status of the charger
Status: The operational status of a charger or its connector(s)
Charger v/s connector explained
The charger is the charge point itself, and the connector is one of its outlets.
Type | OCPP 1.6j | Explanation |
Charger | connector_0 | The charger itself |
Connector | connector_1(2,3,4,etc) | The outlet of the charger |
Connection status
The connection status is applied to chargers and reflects whether the charger is connected to the Plugchoice platform. If it's offline, it doesn't mean the charger doesn't have a working internet connection, it's just that the charger is currently disconnected.
Connection status | Applies to | Explanation |
Online | Charger | The charger is currently connected to Plugchoice. |
Offline | Charger | The charger is currently not connected to Plugchoice, but it has been online before. |
Not connected yet | Charger | The charger is currently not connected to Plugchoice, and it has never been online before. |
Status
The status is an operational indicator and can apply to a charger or its connector.
Status in the app | Applies to | Explanation |
Available | Charger & connector | The connector is ready to charge. |
Preparing | Charger Connector | The car is connected. OR The card is authorized. |
Car connected (Occupied) | Connector | A car is connected and no session is running. |
Waiting for car (SuspendedEV) | Connector | The car is connected. AND The card is authorized. BUT The car is not requesting power. |
Waiting for power (SuspendedEVSE) | Connector | The car is connected. AND The card is authorized. BUT The charger is not offering power. |
Charging | Connector | The car is charging. |
Finished (Finishing) | Connector | The transaction has finished, but the car is still connected. |
Faulted | Charger & connector | The charger or connector is in an error state. |
Locked (Unavailable) | Charger & connector | The charger or connector is unavailable, possibly because of the Lock charger setting. |
Reserved | Connector | The charger or connector is reserved for a specific vehicle or user. |
The web portal uses its own names for some statuses:
Preparing: Waiting to start
Car connected: In use
Waiting for car: Paused by car
Waiting for power: Paused by charger
Finished: Finishing
Locked: Out of service