Requirements
The go-e app with your charger added
Internet connection on the charger (Wi-Fi, Ethernet, or SIM, depending on model)
The charger's serial number (on the type plate and the reset card)
Connect your charger
In the go-e app:
Open the go-e app and select your charger.
Go to Settings > Connection > OCPP.
Enable OCPP.
Enter
ws://proxy.plugchoice.com/v1as the OCPP Server URL.Set the protocol to WS.
Enable Append SN to URL.
Tap Save changes.
Restart the charger.
Registering your charger in Plugchoice
Add the charger using the chargepoint ID. For go-e, this is the serial number (case sensitive).
Done! The charger should come online.
Troubleshooting
Did you set everything up correctly, but the charger still remains "Pre-registered"?
The chargepoint ID in Plugchoice must exactly match the serial number.
Check Append SN to URL is enabled.
Check the charger is online in the go-e app.
Update the charger to the latest firmware.
Restart the charger after changing OCPP settings.
Contact support
Web form: Contact form
Email: [email protected]
Phone: +43427662400
Hours: mo-fr 07:00-22:00 (Europe/Vienna)
Help center: https://go-e.com/en/support/faqs
You can also reach Plugchoice directly: chat with us in the app, or email [email protected].
For a complete guide, see our troubleshooting article if your charger can't connect to Plugchoice.