Requirements
Internet connection (Wi-Fi, Ethernet or cellular)
Bluetooth, within a few metres of the charger
For first-time setup: the PIN code sticker supplied with the charger
The charger's serial number (TACW…, on the barcode sticker on the side)
Connect your charger
In the TerraConfig app:
Log into the TerraConfig app.
New charger? Tap Configure a Charger, scan the upper barcode on the side of the charger (the serial number) and enter the PIN code from the sticker in the box. Already configured? Select the charger from the dashboard.
Wait until the app connects to the charger via Bluetooth.
Tap Firmware and update to the latest version.
Tap Connections, set up the internet connection (Wi-Fi, Ethernet or cellular) and tap Confirm Configuration.
Open the OCPP Server tab and turn on Enable External Server.
Option 1: Select Plugchoice from the server list
Tap Available Servers, search for Plugchoice and tap Download.
Tap Confirm Configuration, save, and restart the charger.
Option 2: Add Plugchoice as a custom server
Not seeing Plugchoice in the list? Add it manually:
Tap Custom server.
Enter a name in Server Name (e.g. Plugchoice) and
ws://proxy.plugchoice.com/v1in Server URL.
Tap Confirm Configuration, save, and restart the charger.
Also set Free vending to off. Charging sessions are authorized through Plugchoice. The internet indicator (second light from the bottom) flashes while connecting and turns solid once the charger is online.
Registering your charger in Plugchoice
Add the charger using the chargepoint ID. For ABB Terra AC, this is the serial number (case sensitive).
Done! The charger should come online.
Troubleshooting
Did you set everything up correctly, but the charger still remains "Pre-registered"?
The chargepoint ID in Plugchoice must exactly match the serial number.
Used a custom server? Check the URL is exactly
ws://proxy.plugchoice.com/v1, with no spaces or trailing slash. A custom server is stored on your device only.Check the internet indicator: solid means online, flashing means still connecting.
Make sure the firmware is up to date before connecting.
After switching to Plugchoice, ABB's own ChargerSync app and portal no longer control the charger, this is normal.
Changed the OCPP server recently? Restart the charger and wait a few minutes.
Contact support
Office | Web form | Phone | Hours | |
General | +41433177111 | |||
EU support form | ||||
US/CA charger desk | +18008252556 | |||
NA service portal one-pager contact (2021, possibly superseded) | +18004357365 | |||
Charge@home wallbox line NL (smart drivers only) | +31308081521 | |||
Charge@home wallbox line GB (smart drivers only) | +441908086062 | |||
Charge@home wallbox line DE (smart drivers only) | +4971155077020 | |||
Charge@home wallbox line AT (smart drivers only) | +4312536442 | |||
Charge@home wallbox line BE (smart drivers only) | +3225889656 | |||
Charge@home wallbox line FR (smart drivers only) | +33184883613 | |||
Charge@home wallbox line IT (smart drivers only) | +390694503682 | |||
Charge@home wallbox line ES (smart drivers only) | +34919491521 | |||
Charge@home wallbox line PT (smart drivers only) | +351210201582 | |||
Charge@home wallbox line CH (smart drivers only) | +41435081946 | |||
Charge@home wallbox line IS (smart drivers only) | +3544542321 |
You can also reach Plugchoice directly: chat with us in the app, or email [email protected].
For a complete guide, see our troubleshooting article if your charger can't connect to Plugchoice.