Plugchoice

A contact at Autel (reseller, installer or Autel support)

Internet connection for the charger (LAN, wifi or SIM)

- A contact at Autel (reseller, installer or Autel support)
- Internet connection for the charger (LAN, wifi or SIM)
- The charger's serial number

Good to know: unlike Autel AC chargers, Autel sets the OCPP backend of DC chargers remotely. You don't configure anything on the charger yourself.

___________________________________________________________

Commission the charger and connect it to the internet.

Contact Autel with the charger's serial number.

Ask them to set the OCPP backend URL to <code>ws://proxy.plugchoice.com/v1</code>.

1. Commission the charger and connect it to the internet.
2. Contact Autel with the charger's serial number.
3. Ask them to set the OCPP backend URL to <code>ws://proxy.plugchoice.com/v1</code>.
4. Wait for Autel to confirm the change.

<a href="https://support.volttime.com/en/articles/10057560-managing-locations" rel="nofollow noopener noreferrer" target="_blank">Create a location</a>

<a href="https://support.volttime.com/en/articles/9921528-managing-chargers" rel="nofollow noopener noreferrer" target="_blank">Add the charger</a> using the <a href="https://support.plugchoice.com/en/articles/10057583-chargepoint-id-explained">chargepoint ID</a>. For Autel DC, this is the serial number (case sensitive).

1. <a href="https://support.volttime.com/en/articles/10057560-managing-locations" rel="nofollow noopener noreferrer" target="_blank">Create a location</a>
2. <a href="https://support.volttime.com/en/articles/9921528-managing-chargers" rel="nofollow noopener noreferrer" target="_blank">Add the charger</a> using the <a href="https://support.plugchoice.com/en/articles/10057583-chargepoint-id-explained">chargepoint ID</a>. For Autel DC, this is the serial number (case sensitive).

Did you set everything up correctly, but the charger still remains "<a href="https://support.volttime.com/en/articles/12928426-charger-and-connector-status-explained" rel="nofollow noopener noreferrer" target="_blank">Pre-registered</a>"?

Ask Autel to confirm the OCPP URL was applied.

The chargepoint ID in Plugchoice must exactly match the serial number.

Check the charger is online (display or status light).

- Ask Autel to confirm the OCPP URL was applied.
- The chargepoint ID in Plugchoice must exactly match the serial number.
- Check the charger is online (display or status light).
- Restart the charger after the change.

You can also reach Plugchoice directly: chat with us in the app, or email <a href="mailto:support@plugchoice.com" rel="nofollow noopener noreferrer" target="_blank">support@plugchoice.com</a>.

For a complete guide, see our troubleshooting article if your <a href="https://support.volttime.com/en/articles/10057626-charger-can-t-connect-to-volt-time-cloud" rel="nofollow noopener noreferrer" target="_blank">charger can't connect to Plugchoice</a>.

Connect an Autel DC fast charger to Plugchoice. Autel configures DC chargers remotely.

How to connect: Autel DC

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Office	Web form	Phone	Email	Hours
General	Contact form	+80008251039	[email protected]	mo-fr 09:00-18:00 (Europe/Amsterdam)
EU support desk (Den Haag)	Contact form	+80008251039	[email protected]	mo-fr 09:00-18:00 (Europe/Amsterdam)
Nordics freephone (DK/IS)		+80008251052
Sweden line		+4620798959
North America support (Greensboro NC)	Contact form	+18447650150	[email protected]
US/CA webshop desk (store)	Contact form	+18447650150	[email protected]	mo-fr 09:00-17:00
Asia-Pacific desk (Yokohama)	Contact form	+81455486282	[email protected]
Australia desk (Brisbane)	Contact form	+81455486282	[email protected]
Brazil desk (Sao Paulo)	Contact form	+5519989126116	[email protected]
Mexico / LatAm desk (Jalisco)	Contact form	+523310017880	[email protected]
IMEA desk: India, Middle East, Africa, Turkey (Dubai)	Contact form	+971585002709	[email protected]

How to connect: Autel DC

Requirements

Connect your charger

Registering your charger in Plugchoice

Troubleshooting

Contact support