Adding this charger with the Plugchoice app? Then you don't need this guide. In the app, tap Add charger, pick Zaptec and then Sign in to Zaptec. The connection to Plugchoice is then set up for you. Follow the steps below only if you set up the charger by hand.
Requirements
Charger has internet connection
Access to Zaptec Portal as the installation owner (or with service-level permissions)
Connect your charger
Log into Zaptec Portal.
Go to Installations and select the installation your charger belongs to.
Open the installation's Settings, navigate to Verification Type and set it to OCPP 1.6J-cloud
Set URL to wss://ocpp.plugchoice.com/{deviceId}. Type {deviceId} exactly like this and leave it as is: the charger fills in its own serial number, in lowercase (gpnxxxxxx). Use exactly that ID, in lowercase, when you add the charger in Plugchoice, and at your operator too if you forward the charger to one.
Leave the rest of the settings blank and unchecked (including Use legacy OCPP behaviour, if shown).
Registering your charger in Plugchoice
Select Add charger in the Plugchoice app or web portal and pick your charger's brand. If the app asks how you want to set it up, choose By hand.
Enter the chargepoint ID. This should be the same as deviceId from the previous step (case sensitive).
The app then shows the backend URL and the chargepoint ID once more, and waits until the charger comes online.
We recommend the encrypted address wss://ocpp.plugchoice.com (port 443) if your charger supports it. ws:// is not encrypted, and using it is your own choice. More in How to connect your charger to Plugchoice.
Troubleshooting
Did you set everything up correctly, but the charger still shows "Not connected yet"?
Contact support
Office | Web form | Phone | Hours | |
General | +4791903676 | |||
Switzerland contact (imprint email + form) | ||||
Technical support NO / global | +4791903676 | mo-fr 08:00-11:00; mo-fr 11:45-15:00 (Europe/Oslo) | ||
Technical support UK freephone | +448081754780 | mo-fr 08:00-15:00 (Europe/London) | ||
Zaptec Germany desk | +498962824021 | |||
Partner support Benelux | +31202595307 | |||
France contact form |
Did a company set up your charger for you? Ask them first. You can also reach Plugchoice: chat with us in the app, or email [email protected].
For a complete guide, see our troubleshooting article if your charger can't connect to Plugchoice.