Requirements
Charger has internet connection
Laptop with windows
ACE Service Installer
UTP cable
Good to know: This guide sets the Plugchoice (or Volt Time Cloud) backoffice preset and installs the matching root certificate. Download the certificate for your preset first: Amazon Root CA for Plugchoice, ISRG Root X1 for Volt Time Cloud.
Connect your charger
Log into your charger
Download ACE Service Installer to your laptop.
Log in with the credentials included with your charger, or try: Username: RadomskiR Password: fazUv6
Connect your laptop to the charger via UTP.
Select your charger in the left-hand side.
Log into the charger using the credentials included with your charger.
Option 1: Plugchoice preset (recommended):
Under Connectivity > General, set Backoffice preset to Plugchoice and Protocol to OCPP 1.6.
Go back to the overview page (the first page) and press Install firmware update.
Select the Amazon Root CA file you downloaded, install it, then reboot the charger.
Option 2: Volt Time Cloud preset (if Option 1 fails):
Under Connectivity > General, set Backoffice preset to Volt Time Cloud and Protocol to OCPP 1.6.
Go back to the overview page and press Install firmware update.
Select the ISRG Root X1 file you downloaded, install it, then reboot the charger.
Find the chargepoint ID
Go to General > General, find Customer Ident. number. By default, this is something like "ACExxxxxxx".
This is the chargepoint ID. Copy it (case sensitive).
Registering your charger in Plugchoice
Add the charger using the chargepoint ID.
Done! The charger should come online.
Troubleshooting
Did you set everything up correctly, but the charger still remains "Pre-registered"?
Chargepoint ID is wrong (most common). It is case sensitive, so copy the Customer Ident. number (something like "ACExxxxxxx") exactly.
Presets are not in the list. If ACE Service Installer only offers Manually or Standalone (no Plugchoice / Volt Time Cloud preset), the presets could not be downloaded. Make sure the laptop has internet and reopen ACE Service Installer. If they still do not appear, configure it manually: under the network profile set Protocol: OCPP 1.6 and the backend URL yourself (
wss://ocpp.plugchoice.com<your chargepoint ID>).Certificate error, even after uploading a .fwi. You uploaded the wrong root certificate for your preset. Match them: the Plugchoice preset needs the Amazon Root CA file, the Volt Time Cloud preset needs the ISRG Root X1 file. Install the matching one as a firmware update and reboot.
Still not connecting? Use the unsecured connection. As a last resort, set the backend URL to
ws://ocpp.plugchoice.com<your chargepoint ID>(port 80 instead of 443). This skips the certificate and is how many Alfen chargers finally come online.
Contact support
Office | Web form | Phone | Hours | |
General | +31889870196 | |||
NL EVC direct service line | +31889870196 | |||
UK EVC freephone (knowledge base header) | +448000265885 | |||
DE EVC direct service freephone | +498005890992 | |||
FR EVC direct service freephone | +33805987923 | |||
BE EVC direct service freephone | +3280058293 | |||
End-user routing (consumers) | ||||
Alfen Belgie office (legal entity) | +3292291200 | |||
Alfen Elkamo office FI (legal entity) | +35867889550 |
You can also reach Plugchoice directly: chat with us in the app, or email [email protected].
For a complete guide, see our troubleshooting article if your charger can't connect to Plugchoice.