Requirements

Charger has internet connection
Laptop with Windows
ACE Service Installer
UTP cable

Good to know: this guide sets the connection by hand, on Network Profile 1. You do not need a backoffice preset and you do not need to install a certificate.

Connect your charger

Log into your charger

Download ACE Service Installer to your laptop.
Log in with the credentials included with your charger, or try: Username: RadomskiR Password: fazUv6
Connect your laptop to the charger via UTP.
Select your charger in the left-hand side.
Log into the charger using the credentials included with your charger.

Set the connection

Go to Connectivity > Network Profile 1 and set:

Connect method: Wired (Ethernet), or Mobile if the charger uses a SIM
Protocol: OCPP 1.6
CSMS URL: ws://ocpp.plugchoice.com
Security Profile: 0: Default

Leave Security Profile on 0: Default. On profile 2 or 3 the charger insists on an encrypted connection, and it then refuses to connect with a security error.
Press Save and reboot the charger. You do not need the Backoffice preset under Connectivity > General, so leave it on whatever it is set to.

ACE Service Installer, Connectivity > General, the screen with the Backoffice preset field

Find the chargepoint ID

Go to General > General, find Customer Ident. number. ACE Service Installer also shows it at the top of the device list on the left.
That is your chargepoint ID. Copy it exactly, capitals included: in the example below it is REXBE_11234.

The chargepoint ID circled in red in the ACE Service Installer device list, REXBE_11234

Registering your charger in Plugchoice

Create a location
Add the charger using the chargepoint ID.

Done! The charger should come online.

Troubleshooting

Did you set everything up correctly, but the charger still remains "Pre-registered"?

Chargepoint ID is wrong (most common). It is case sensitive, so copy the Customer Ident. number (something like "ACExxxxxxx") exactly.
The URL starts with wss://. Change it to ws://ocpp.plugchoice.com. Anything starting with wss:// makes the charger ask for a certificate it does not have.
The charger reports a security error. Security Profile is set to 2 or 3, so the charger insists on an encrypted connection it cannot establish. Set it back to 0: Default and reboot.
Nothing saves. Check that you are logged into the charger itself, not only into ACE Service Installer, and tick Advanced Settings if a field is greyed out.

Contact support

Office	Web form	Phone	Email	Hours
General	Contact form	+31889870196	[email protected]
NL EVC direct service line	Contact form	+31889870196
UK EVC freephone (knowledge base header)	Contact form	+448000265885
DE EVC direct service freephone	Contact form	+498005890992
FR EVC direct service freephone	Contact form	+33805987923
BE EVC direct service freephone	Contact form	+3280058293
End-user routing (consumers)	Contact form
Alfen Belgie office (legal entity)	Contact form	+3292291200
Alfen Elkamo office FI (legal entity)	Contact form	+35867889550

You can also reach Plugchoice directly: chat with us in the app, or email [email protected].

For a complete guide, see our troubleshooting article if your charger can't connect to Plugchoice.

How to connect: Alfen