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How to connect: Zerova Technologies

Requirements

  • Powered-on Zerova charger

  • Laptop with an Ethernet port or a USB-to-Ethernet adapter, plus an Ethernet cable

  • Web browser and a static IP on the laptop (192.168.1.1 / 255.255.255.0 / gateway 192.168.1.1)

  • For 4G models: an approved SIM card with a known APN

  • The charger's serial number, registered in Plugchoice as the Charge Box ID

Connect your charger

Connect to the charger:

  1. Connect your computer directly to the charger with an Ethernet cable and configure a static IP on the computer: IP address 192.168.1.1, subnet mask 255.255.255.0, gateway 192.168.1.1.

  2. Open a browser, go to https://192.168.1.10 and log in with username admin and password 1231231238.

Connect the charger to the internet:

  1. Ethernet: go to Set > Network > Ethernet, enable DHCP Client and click Set. Ethernet is the default when plugged in.

  2. Wi-Fi models: go to Set > Network > WiFi, enter your SSID and password (no spaces or special characters), click Set and restart the charger.

  3. 4G models: insert an approved SIM card, go to Set > Network > 3G/4G and configure the APN (Hologram: hologram, Twilio/Kore: super, Emnify: em, Rogers: m2minternet.apn), then click Set.

Connect to Plugchoice:

  1. Go to Set > Backend > OCPP Backend and enter:

  • Central System URL: wss://proxy.plugchoice.com/v1

  • Charge Box ID (OCPP ID): the serial number of the charger

  1. Click Set and restart the charger. The charger is now connected to Plugchoice.

After clicking Set and restarting the charger, it connects to Plugchoice. On the DC fast charger's touch screen, the maintenance/status page shows OCPP Backend, Ethernet and 3G/4G connection status.

Registering your charger in Plugchoice

  1. Create a location

  2. Add the charger using the chargepoint ID. The source guide sets the Charge Box ID (OCPP ID) to the serial number of the charger. Register that serial number as the charger identity in Plugchoice.

Done! The charger should come online.

Troubleshooting

Did you set everything up correctly, but the charger still remains "Pre-registered"?

  • Wi-Fi credentials must contain no spaces or special characters; after setting Wi-Fi, restart the charger.

  • Ethernet is the default uplink when a cable is plugged in.

  • After changing the OCPP Backend settings, click Set and restart the charger before expecting a connection.

  • On the DC fast charger, the status page shows OCPP Backend / Ethernet / 3G/4G connection state; per the vendor manual, contact the operator when the screen displays Service Unavailable.

Contact support

You can also reach Plugchoice directly: chat with us in the app, or email [email protected].

For a complete guide, see our troubleshooting article if your charger can't connect to Plugchoice.

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