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How to connect: Sinexcel

Requirements

  • Charger powered on and fully booted

  • Access to the charger's screen settings (OCPP section)

  • Charger serial number, used as the charge point identity and again when adding the charger to the backend

Connect your charger

On-screen configuration:

  1. Power on the charger and wait until it has fully started.

  2. In the charger's screen settings, locate the OCPP section where the central server address can be modified.

  3. Change the server address to wss://proxy.plugchoice.com/v1 with the charger's serial number appended as the charge point identity. Do not modify other settings unless you understand their purpose. Restart the charger after making the change.

  4. Add and connect the charger to your Plugchoice account.

After saving the new central server address and restarting, the charger connects to Plugchoice and can be added to your account.

Registering your charger in Plugchoice

  1. Create a location

  2. Add the charger using the chargepoint ID. The source defines chargepointidentity as the charger's serial number and places it in the OCPP URL path. Keep the serial number at hand; it is needed again when registering the charger in Plugchoice.

Done! The charger should come online.

Troubleshooting

Did you set everything up correctly, but the charger still remains "Pre-registered"?

  • Do not modify other settings in the OCPP/screen configuration unless you understand their purpose.

  • Restart the charger after changing the server address; the change takes effect after restart.

Contact support

  • Phone: +864000055776

You can also reach Plugchoice directly: chat with us in the app, or email [email protected].

For a complete guide, see our troubleshooting article if your charger can't connect to Plugchoice.

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