Plugchoice

Internet connection for the charger (Ethernet, Wi-Fi or SIM)

Entity: installer access in the <a href="https://www.garo.se/en/garo-connect-app" rel="nofollow noopener noreferrer" target="_blank">GARO Connect app</a>

LS4, GTB, GLB+ or Twin: a laptop and a micro-USB data cable

- Internet connection for the charger (Ethernet, Wi-Fi or SIM)
- Entity: installer access in the <a href="https://www.garo.se/en/garo-connect-app" rel="nofollow noopener noreferrer" target="_blank">GARO Connect app</a>
- LS4, GTB, GLB+ or Twin: a laptop and a micro-USB data cable

___________________________________________________________

Log into the GARO Connect app as installer.

Select the master charger. Linked units follow automatically.

Open Third-party CPO/OCPP settings.

1. Log into the GARO Connect app as installer.
2. Select the charger's location.
3. Select the master charger. Linked units follow automatically.
4. Open Third-party CPO/OCPP settings.

In GaroDeviceId, enter a charger name. Copy it.

In GaroRemoteCsmsUrl, enter: ws://proxy.plugchoice.com/v1

1. In GaroDeviceId, enter a charger name. Copy it.
2. In GaroRemoteCsmsUrl, enter: ws://proxy.plugchoice.com/v1

Repeat for every master charger at the location.

1. Save and restart the charger.
2. Repeat for every master charger at the location.

Via the charge controller's web interface:

Plug a micro-USB cable into the controller's config port.

Two controllers? Use the master (left-hand) controller.

On the laptop, browse to 192.168.123.123.

Log in: username operator, password cherry_zone or yellow_zone.

Set Connection Type to your internet type (GSM or Ethernet).

Set OCPP Mode to OCPP-J 1.6.

In OCPP ChargeBoxIdentity, enter the charger's serial number.

In WebSockets JSON OCPP URL, enter: ws://proxy.plugchoice.com/v1

1. Plug a micro-USB cable into the controller's config port.
2. Two controllers? Use the master (left-hand) controller.
3. On the laptop, browse to 192.168.123.123.
4. Log in: username operator, password cherry_zone or yellow_zone.
5. Open the Backend menu.
6. Set Connection Type to your internet type (GSM or Ethernet).
7. Set OCPP Mode to OCPP-J 1.6.
8. In OCPP ChargeBoxIdentity, enter the charger's serial number.
9. In WebSockets JSON OCPP URL, enter: ws://proxy.plugchoice.com/v1

Check Diagnostics &gt; Connection State (Backend) shows Connected.

1. Save and restart the charger.
2. Check Diagnostics &gt; Connection State (Backend) shows Connected.

<a href="https://support.volttime.com/en/articles/10057560-managing-locations" rel="nofollow noopener noreferrer" target="_blank">Create a location</a>

<a href="https://support.volttime.com/en/articles/9921528-managing-chargers" rel="nofollow noopener noreferrer" target="_blank">Add the charger</a> using the <a href="https://support.plugchoice.com/en/articles/10057583-chargepoint-id-explained">chargepoint ID</a>. For Entity, this is the GaroDeviceId.

1. <a href="https://support.volttime.com/en/articles/10057560-managing-locations" rel="nofollow noopener noreferrer" target="_blank">Create a location</a>
2. <a href="https://support.volttime.com/en/articles/9921528-managing-chargers" rel="nofollow noopener noreferrer" target="_blank">Add the charger</a> using the <a href="https://support.plugchoice.com/en/articles/10057583-chargepoint-id-explained">chargepoint ID</a>. For Entity, this is the GaroDeviceId.

Did you set everything up correctly, but the charger still remains "<a href="https://support.volttime.com/en/articles/12928426-charger-and-connector-status-explained" rel="nofollow noopener noreferrer" target="_blank">Pre-registered</a>"?

The chargepoint ID must exactly match the GaroDeviceId or ChargeBoxIdentity.

Entity: only master chargers need configuring. Linked units follow automatically.

Entity: GaroRemoteCsmsUrl only shows a list? Pick the manual URL option.

LS4: interface unreachable? Try 192.168.123.123/operator, port :81 or :82.

LS4: older firmware shows these settings under Operator instead of Backend.

- The chargepoint ID must exactly match the GaroDeviceId or ChargeBoxIdentity.
- Entity: only master chargers need configuring. Linked units follow automatically.
- Entity: GaroRemoteCsmsUrl only shows a list? Pick the manual URL option.
- LS4: interface unreachable? Try 192.168.123.123/operator, port :81 or :82.
- LS4: older firmware shows these settings under Operator instead of Backend.

You can also reach Plugchoice directly: chat with us in the app, or email <a href="mailto:support@plugchoice.com" rel="nofollow noopener noreferrer" target="_blank">support@plugchoice.com</a>.

For a complete guide, see our troubleshooting article if your <a href="https://support.volttime.com/en/articles/10057626-charger-can-t-connect-to-volt-time-cloud" rel="nofollow noopener noreferrer" target="_blank">charger can't connect to Plugchoice</a>.

Connect your GARO Entity or LS4/GTB charger to Plugchoice via OCPP.

How to connect: GARO

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Office	Web form	Phone	Email	Hours
General	Contact form	+46370332800	[email protected]
GARO Electric UK	Contact form	+441213899444	[email protected]
GARO Electric Ireland	Contact form	+35318665360	[email protected]

How to connect: GARO

Requirements

Connect your charger

Option 1: Entity (Pro, Pro MID, Compact)

Option 2: LS4, GTB, GLB+, Twin

Registering your charger in Plugchoice

Troubleshooting

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