Plugchoice

- The charger's serial number
- An internet connection for the charger

Good to know: the OCPP settings on the KSTAR GreenFlow DC are preconfigured by KSTAR. There is no local setting.

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Contact <a href="https://www.kstar.eu/contact.html" rel="nofollow noopener noreferrer" target="_blank">KSTAR technical support</a>.

Ask them to set the charger's OCPP backend to: <code>ws://proxy.plugchoice.com/v1</code>

Provide your serial number. Using a SIM? Also provide the APN from your SIM provider.

1. Contact <a href="https://www.kstar.eu/contact.html" rel="nofollow noopener noreferrer" target="_blank">KSTAR technical support</a>.
2. Ask them to set the charger's OCPP backend to: <code>ws://proxy.plugchoice.com/v1</code>
3. Provide your serial number. Using a SIM? Also provide the APN from your SIM provider.

Once KSTAR confirms, the charger connects to Plugchoice.

<a href="https://support.volttime.com/en/articles/10057560-managing-locations" rel="nofollow noopener noreferrer" target="_blank">Create a location</a>

<a href="https://support.volttime.com/en/articles/9921528-managing-chargers" rel="nofollow noopener noreferrer" target="_blank">Add the charger</a> using the <a href="https://support.plugchoice.com/en/articles/10057583-chargepoint-id-explained">chargepoint ID</a>. For KSTAR, this is the charger's serial number (case sensitive).

1. <a href="https://support.volttime.com/en/articles/10057560-managing-locations" rel="nofollow noopener noreferrer" target="_blank">Create a location</a>
2. <a href="https://support.volttime.com/en/articles/9921528-managing-chargers" rel="nofollow noopener noreferrer" target="_blank">Add the charger</a> using the <a href="https://support.plugchoice.com/en/articles/10057583-chargepoint-id-explained">chargepoint ID</a>. For KSTAR, this is the charger's serial number (case sensitive).

Did you set everything up correctly, but the charger still remains "<a href="https://support.volttime.com/en/articles/12928426-charger-and-connector-status-explained" rel="nofollow noopener noreferrer" target="_blank">Pre-registered</a>"?

The chargepoint ID in Plugchoice must exactly match the serial number.

Confirm with KSTAR that the backend is set to Plugchoice's URL.

- The chargepoint ID in Plugchoice must exactly match the serial number.
- Confirm with KSTAR that the backend is set to Plugchoice's URL.
- Check the charger's internet connection.

For a complete guide, see our troubleshooting article if your <a href="https://support.volttime.com/en/articles/10057626-charger-can-t-connect-to-volt-time-cloud" rel="nofollow noopener noreferrer" target="_blank">charger can't connect to Plugchoice</a>.

Connect your KSTAR GreenFlow DC charger to Plugchoice. KSTAR configures the backend.

How to connect: KSTAR

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How to connect: KSTAR

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Connect your charger

Registering your charger in Plugchoice

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