Plugchoice

Physical access to the charger's touchscreen

- Internet connection
- Physical access to the charger's touchscreen
- The touchscreen passcode

Good to know: no passcode? Hydra support can set the URL remotely.

___________________________________________________________

On the touchscreen, enter the passcode. The default is <code>123456</code>.

Enter <code>ws://proxy.plugchoice.com/v1</code>.

1. On the touchscreen, enter the passcode. The default is <code>123456</code>.
2. Go to Settings &gt; URL.
3. Enter <code>ws://proxy.plugchoice.com/v1</code>.
4. Press OK.
5. Reboot the charger from the touchscreen.

<a href="https://support.volttime.com/en/articles/10057560-managing-locations" rel="nofollow noopener noreferrer" target="_blank">Create a location</a>

<a href="https://support.volttime.com/en/articles/9921528-managing-chargers" rel="nofollow noopener noreferrer" target="_blank">Add the charger</a> using the <a href="https://support.plugchoice.com/en/articles/10057583-chargepoint-id-explained">chargepoint ID</a>. For Hydra, this is the serial number (case sensitive).

1. <a href="https://support.volttime.com/en/articles/10057560-managing-locations" rel="nofollow noopener noreferrer" target="_blank">Create a location</a>
2. <a href="https://support.volttime.com/en/articles/9921528-managing-chargers" rel="nofollow noopener noreferrer" target="_blank">Add the charger</a> using the <a href="https://support.plugchoice.com/en/articles/10057583-chargepoint-id-explained">chargepoint ID</a>. For Hydra, this is the serial number (case sensitive).

Did you set everything up correctly, but the charger still remains "<a href="https://support.volttime.com/en/articles/12928426-charger-and-connector-status-explained" rel="nofollow noopener noreferrer" target="_blank">Pre-registered</a>"?

The chargepoint ID in Plugchoice must exactly match the serial number.

Check the URL has no typos, spaces, or trailing slash.

Locked out? Contact Hydra support, they can connect the charger remotely.

- The chargepoint ID in Plugchoice must exactly match the serial number.
- Check the URL has no typos, spaces, or trailing slash.
- Reboot the charger after saving.
- Locked out? Contact Hydra support, they can connect the charger remotely.

For a complete guide, see our troubleshooting article if your <a href="https://support.volttime.com/en/articles/10057626-charger-can-t-connect-to-volt-time-cloud" rel="nofollow noopener noreferrer" target="_blank">charger can't connect to Plugchoice</a>.

Connect your Hydra charger to Plugchoice via the charger's touchscreen.

How to connect: Hydra

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How to connect: Hydra

Requirements

Connect your charger

Registering your charger in Plugchoice

Troubleshooting