Requirements
eBOX models: smartphone with the Compleo eConfig app and the PUK (back of the user manual)
Station models (e.g. Duo Fleet): laptop and a LAN cable
OCPP URL:
ws://proxy.plugchoice.com/v1
Good to know: some models come with a Compleo SIM card that must be replaced. Contact Compleo to check for your model.
Connect your charger
Option 1: eBOX models (eConfig app)
Open the Compleo eConfig app.
Connect to the charger via Bluetooth.
Unlock the charger with the PUK.
Follow the wizard and set up the network connection (Wi-Fi, LAN, or SIM).
At the backend settings, enter
ws://proxy.plugchoice.com/v1as Backend URL.Confirm. The charger validates the connection and reboots.
Option 2: Station models with a web interface (e.g. Duo Fleet)
Connect your laptop to an Ethernet port on the board inside the station.
Give your laptop the static IP 192.168.1.99, subnet 255.255.255.0.
Browse to
https://192.168.1.100.Click Log in and enter the initial password (on the DUCTO sticker).
Open the backend settings (Integrate charging station into backend).
Set the Operating mode to online.
Enter the serial number as Charge box identity.
Enter
ws://proxy.plugchoice.com/v1as Backend URL.Click Confirm, then confirm again. The station restarts.
Other model? Find the configuration quickguide for your model in the Compleo document center and enter the Plugchoice URL as backend URL.
Registering your charger in Plugchoice
Add the charger using the chargepoint ID. For Compleo, this is the charge box identity, usually the serial number (case sensitive).
Done! The charger should come online.
Troubleshooting
Did you set everything up correctly, but the charger still remains "Pre-registered"?
The chargepoint ID in Plugchoice must exactly match the charge box identity.
Check the URL has no typos, spaces, or trailing slash.
Restart the charger after changing the configuration.
Using the original Compleo SIM? It may need replacing; contact Compleo.
For a complete guide, see our troubleshooting article if your charger can't connect to Plugchoice.