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Using Lock charger

What Lock Charger does and how to use it.

Lock charger sets all of a charger's connectors to Unavailable, so nobody can charge on it. This can be useful for:

  • End users: protect a charger against use by others (useful if you use Autostart).

  • Installers: keep a charger out of use while you finish your work.

A charger that is not configured yet does not charge until its configuration is finished.


How to lock a charger

App

Go to Chargers and press the key button, Lock charger. To unlock, press it again (Unlock charger).

Web portal

Go to Chargers > [your charger] and press Lock at the top. You can also go to Settings > General and switch on Lock charger. To unlock, press Unlock or switch it off.

The charger must be online, and you need data access to the location. A charger cannot be locked while it is in use or has an active error.

When the charger is locked:

  • The connectors are set to Unavailable

  • Nobody can charge on this charger


What Lock charger really does

The connectors are set to the "Unavailable" connector state. The app shows this as Locked, the web portal as Out of service. If your charger is connected to an operator, they can see that the connectors are unavailable.

Most chargers turn their LED red or off in this state. Chargers with a display may show a big red cross.

Lock charger is not the same as the socket lock (Socket lock in the app, Lock cable in socket in the web portal), which keeps the charging cable locked in the socket.

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