Swipe your charging card. The charger should go from "Available" (green) to "Preparing" (yellow).
​

Plug in your car. If the charger stays "Preparing", it means the charger does not see the car.

Plug in your car. If the charger stays "Available" (green), it means the charger does not see the car.
​

Make sure your car's charging port is fully unlocked. The locking pin may block the charging cable from fully entering the charging port.
​

Check your car's charging port for dirt or corrosion.
​

Check your charging cable for dirt or corrosion.
​

If you use your own charging cable, try a different one.