Troubleshooting
Quickly identify and solve problems with your charger and apps.
13 articles
Charging issues
Issues relating to chargers, charging and cars
- Can't chargeMy charger doesn't work
- Offline chargerConnection issues with chargepoints
- Charging card rejectedHow to fix issues with charging cards.
- Missing or incorrect transaction detailsHow to fix issues with missing or incorrect transactions details and reports in your app or web portal.
- Slow charging
- How to physically turn off and on your chargerHow to physically power cycle your charger
- Contact installerFinding your installer, why they can help you and how to give them the information they need to help you.
- Charger can't connect to PlugchoiceWhat to do if your charger charger remains on "Never Seen" or is otherwise experiencing connectivity issues with our systems.
- Waiting for car / car reports problem with chargerTransactions suddenly stopping, the car reporting issues with the charger.
- Charger doesn't recognise carWhat to do in case your charger doesn't communicate with your car