If your car is reporting a problem with your charger, or if the charger status is waiting for car, read this article to fix the issue.
Check your car
Make sure:
The car battery is not fully charged.
The charging cable is inserted correctly.
The car doors are closed and locked.
The car's app does not have any scheduled charging or maximum charge settings enabled.
Check your charging cable and port
Make sure the CP pin of your charging cable and car's charging port are free from corrosion, dirt and water.
Are you using Solar Balancing or Peak Shaving?
If your charger is constantly starting and stopping because there is not enough solar, your car may think something is wrong with the charger, causing the problem.
When Peak Shaving, try allowing a higher limit.
If you are using Solar Balancing, try the following:
When using Solar Only, try allowing more power from the grid by increasing the solar backup usage.
When using Smart Solar, try increasing the minimum charge threshold. This is usually 6A, but some cars require a higher threshold.
Was the charger installation recent or recently changed?
The charger may be wired in a special way (3 phases from 1) to prepare it for the coming upgrade, but not every car can handle that.
Contact your installer and ask them if they wired the charger with 3 phases or just 1.
The car's inverter may be damaged
There may be something wrong with your car's inverter. Try:
Charging a different car with this charger.
Charging the same car at different mode 3 chargers.
Mode 3 chargers are AC chargers found at homes, parking lots or on the corner of the street.
Modes 1, 2 and 4 are not worth testing. DC fast chargers found near highways (mode 4) bypass the car's inverter. Charging via normal power outlets (mode 1 and 2) have different communication protocols.
