Plugchoice has no phone support. We chose that on purpose, because in writing we help you faster and better.

Ask a question from the app or the web portal and we receive your charger's status with it: whether it is online, its latest events and its firmware. You don't read out serial numbers, and we don't guess.

The app, the web portal, the website and email all arrive in the same inbox, with the same team. Start in the app and reply later by email, and the conversation carries on.

A written answer can be reread, forwarded to your installer and found again later. The steps for a setting are easier to follow on your screen than from memory after a call.

When a question needs a specialist, we pass the conversation on with everything already in it. You don't explain it twice.

Installer on site with an urgent problem? In the chat, choose "I'm a professional installer requiring urgent assistance", so we see straight away that it can't wait.