Requirements
A Wi-Fi Zappi: model number contains an H, serial number starts with 2
Latest firmware installed
The Zappi registered in your myenergi account and set as vHub
Connect your charger
In myenergi myaccount (web):
Log into myaccount.myenergi.com.
Go to Locations > myenergi Products.
Select your Zappi and open OCPP settings.
Under Select an EV management platform, choose Other/manually.
Backend URL: enter
ws://proxy.plugchoice.com/v1ChargeBox ID: keep the default (the serial number).
Username: enter the same value as the ChargeBox ID.
Authorisation Key: leave empty.
Accept the terms and click Enable.
Registering your charger in Plugchoice
Add the charger using the chargepoint ID. For Zappi, this is the ChargeBox ID, by default the serial number (case sensitive).
Done! The charger should come online.
Troubleshooting
Did you set everything up correctly, but the charger still remains "Pre-registered"?
The chargepoint ID in Plugchoice must exactly match the ChargeBox ID.
The Username and ChargeBox ID must match.
Check the Zappi shows online in myenergi myaccount.
No Locations tab? Complete your location details on the myaccount home screen first.
Reboot the Zappi: hold the menu button until it restarts.
Contact support
Office | Web form | Phone | Hours | |
General | +31854005522 | |||
Benelux (NL/BE/LU) via importer Myenergi BV | +31854005522 | |||
UK / global help centre (HQ, Grimsby) | +443333001303 | |||
Ireland (ROI / NI) | +35312003003 |
You can also reach Plugchoice directly: chat with us in the app, or email [email protected].
For a complete guide, see our troubleshooting article if your charger can't connect to Plugchoice.