Your account is your personal profile, which you use to sign in to the Plugchoice app and the web portal. To work together with colleagues or family, each person creates their own account, and you invite them to your team or to a location.
Signing in
You can sign in with your email address and password, with a sign-in code we send by email, with a passkey, or with Continue with Google or Continue with Apple.
The first time you use Google or Apple without a Plugchoice account, you confirm your name, accept the terms and press Create account.
If a Plugchoice account with the same email address already exists, Google or Apple signs you in to that account and links it. You do not get a second account.
An account you created with Google or Apple has no password. If you need one, use Forgot password? on the sign-in screen.
With Apple's Hide My Email, Plugchoice receives a private relay address instead of your own. That becomes a separate account, and invitations sent to your own address do not reach it. If you already have an account or expect an invitation, share your email address with Apple.
To connect or disconnect Google or Apple later, go to Settings > Your account > Security > Google and Apple in the web portal.
Updating your account information
App
App
Go to Overview > Account (the person icon in the top right) and press your name to open Account details.
Here you change your Name and Email. A new email address takes effect once you open the link we send to it. Password opens the web portal, where you change your password.
Web portal
Web portal
Press your name in the bottom left of your screen and choose Account settings.
In the app and in the web portal you can:
Change your name and email address
Change language and appearance
Delete your account
In the web portal you can also:
Change your password (Password)
Turn on two-factor authentication, add a passkey and connect Google or Apple (Security)
Create API tokens (API tokens)
See which apps have access to your account and revoke that access (Connected apps)
Deleting your account
Deleting your account does not disconnect your chargers: they stay connected and keep sending data. Remove your chargers from your account first, or ask support to do it.
App
App
Go to Overview > Account > (your name) > Delete account. We send a confirmation email. Follow the link in it to delete your account for good.
Web portal
Web portal
Go to Settings > Your account > Profile and press Delete account. You confirm with your password.
Signed in only with Google or Apple? Your account has no password, so the web portal cannot confirm the deletion. Delete your account in the app, or first set a password with Forgot password? on the sign-in screen.
Frequently Asked
Can I invite other people?
Can I invite other people?
Not to your account. Each person creates their own account, and you invite them to your team or to a location.
I forgot my email
I forgot my email
Try Continue with Google or Continue with Apple. If your Plugchoice account uses the same email address, you are signed in to it. If you once signed in with Apple and chose Hide My Email, sign in with Apple again using the same Apple ID.
No luck? Contact us and provide your Chargepoint ID, pincode and address, so we can check it is you.